Nourish and Grow, Cobar NSW
lamb   lamb   lamb   lamb   lamb  

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with, and be bound by, the following terms and conditions of use, which together with our privacy policy govern Nourish and Grow's relationship with you concerning this website. If you disagree with any part of these terms and conditions, please do not use our website or our social media pages.

General Terms and Conditions

Pricing:
Prices are in Australian Dollars

Payment:
The online shopping cart uses Pay Pal as a transactional gateway. You do not have to have a Pay Pal account, you can checkout as a guest and also use a Credit Card. See below for alternative payment options should this not be available to you.

Delivery:
Condiments
- delivery is with Australia Post
Lamb - when submitting your order it is important to put the address where you want your meat pack delivered as well as a mobile number. Your meat pack is fresh. Please ensure someone is at the address to take collection. You will be notified of a scheduled delivery date when placing your order.

Purchasing Lamb:
When you order from Nourish and Grow - Natural Lamb, you have the choice of a full or half lamb pack. Please realise, at the time of ordering, the animal is still grazing in the paddock. This means you are committing to paying a deposit when placing your order as well as following through with the final payment once your carcase weight is known. Your carcase will be butchered into a fresh meat pack as per your order selections. We are notified of your carcase weight by the Nyngan Abattoir. We will send a Pay Pal invoice (or an invoice via Email if you are not using Pay Pal), noting carcase weight, final amount owing and due date of final payment, to ensure we can deliver your meat pack on the scheduled date.

Payment:
Your deposit payment is made through Pay Pal via the online store (unless you request an alternative)
Your final payment will be invoiced via Pay Pal or Email.

If via Email the following bank account is to be noted:
Bank: Commonwealth
Acc Name: J & A Crossing
BSB: 062 520
Acc No: 1016 9695
Ref: Your Order Number + Surname as Reference
PLEASE TEXT us the details of your deposit as soon as it's completed.
Ann 0458 186 592


Cancellation & Refund:
We realise situations occur which impact the decisions you've made. We can be flexible with your order up to a point. If for whatever reason you have to cancel we can provide a full refund, less any charges or alternate delivery date. Cancellations can only be accepted up to 48 hours before selecting the animals. If such a situation does happen, please get in touch, as soon as possible, so we can help you.

If you have a concern:
We, John and Ann Crossing owners of Nourish & Grow are proud of the products we produce and the service we provide to our customers. If for any reason you have a concern we would like the opportunity to discuss this privately with you. We have had very positive feedback from our customers but realise at times problems can occur. We want you to be happy with your purchase. Please give us a call on 0458 186 592 (Ann) or 0418 363 118 (John) so we can resolve it as quickly as possible.

Privacy Policy:
This is the privacy policy implemented by Nourish and Grow, "we", "our", or "us" refers to Nourish and Grow. The Privacy Act 1988 (Privacy Act) is an Australian law which regulates the handling of personal information about individuals. Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. We are concerned with protecting your privacy and confidentiality. We will not sell, transfer, assign or rent your personally identifiable information collected from this site to any third party without your permission unless required by law. This includes information collected through forms on other websites directly associated with our business activities. However, we are not responsible for the privacy policies or the content of any of those websites. The information we collect includes your name, address, mobile number, email and web address. Details of the information we collect as part of transactions undertaken at our website are listed below. At times we may ask questions relating specifically to one of our business activities eg. age range, occupation, interests, activities. This information is solely for the purposes of research and developing our services. Should you ever wish to not provide this additional information, that is your right.

Cookies:
We use Google Analytics to track website traffic as well as utilising Facebook tracking tools on our Facebook and Instagram pages, to better serve our customers and potential customers. This occurs via the use of Cookies. Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so can carry information from one visit to the website (or related site) to the next. Should you not be happy with this policy, you are asked to not use the website or our social media pages.

Our website only uses "session" cookies to keep track of cart contents while you're browsing our site. Once you close the browser, the cart contents disappear, and any cart content information is not further recorded or tracked at any time.

When you purchase from us, we'll ask you to provide information via Pay Pal or Email, including your name, billing address, shipping address and contact details.

We'll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Comply with any legal obligations we have, such as calculating taxes
We generally keep on file information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will file order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Who on our team has access:
John & Ann Crossing, owners of Nourish and Grow have access to the information you provide via PayPal, including the below. Order information such as product(s) purchased, date of purchase, and where it should be sent Customer information such as name, email address, and billing and shipping information. We have access to this information via Pay Pal to help fulfil orders, process refunds and support you

What we share with others:
We do not share your information with any third party


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